New 3904

Copyright ©2003-2008, John Williams, DATARAVE. All Rights Reserved.

Original article located at: http://www.datarave.net/zfh/meridian-1/tutorials/cs1000-routine-administration-tasks/new-3904new-3904/

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Overview:

The thought behind the order in which things is done comes from my time spent as a CPE Vendor field technician. The following steps are the entirety of programming the average Taurus set (e.g., 3902, 3903, 3904).

WARNING: If you are programming ACD sets, do not make any changes to any ACD sets. OUT and NEW only. The reason for this is as follows: Because ACD information is contained in a separate database than the set information, and links are created or deleted during the NEW or OUT procedure, when a CHG is made, occasionally there will be insufficient memory to complete the CHG procedure and the database information will not be properly created, deleted or changed (depending on the attempted chg). This results in information from either set and/or ACD database that is not properly linked to the other database. This is commonly called “Database corruption,” and may require billable assistance from Nortel Networks GNTS group (often called “E-TAS”).

Step 1: Cable the set, and plug it in

This may seem out of order, don’t worry, read on and you’ll soon learn why I do things this way.

When you cable the set to the PBX and plug it in, even if it is not programmed, the set should allow you to go in to Diagnostic mode (Hold RLS while plugging the set in, this works on all Aries and Taurus sets. Press RLS to exit Diagnostic mode.)

Since cabling usually takes the longest (i.e., at sites with poor cable management), I like to get this out of the way first.

Step 2: Find an unused DNB for your would be digital set.

>LD 20
REQ: PRT
TYPE: LUDN
CUST 0
DN   66

CUSTOMER 00  - UNUSED DNS:
660     661     662     663     664     665     6660    6661    6662
6666    6667    6668    667     668     669

Step 3: Find an unused voice TNB for your digital set in the making.

>LD 20
REQ: LUVU
TYPE: 3904
TN   12 0 0
TYPE 3000 TN   012 0 0 00  8D VCE
TYPE 3000 TN   012 0 0 02  8D VCE
TYPE 3000 TN   012 0 0 03  8D VCE
TYPE 3000 TN   012 0 0 04  8D VCE
TYPE 3000 TN   012 0 0 05  8D VCE

Step 4: Program the set.

You need to know a lot of information about how you want to build your set before starting. This tutorial does not cover the the wide variety of information already available within the Nortel Technical Publications on the following prompts or programmable features. A later tutorial will cover the various classes of service commonly used.

>LD 20
REQ: NEW
TYPE: 2616
TN   12 0 0 0
DES  XMPL
CUST 0
FDN  5555
TGAR
LDN
NCOS 7
RNPG
SSU
SGRP
CLS  HTA FNA IRA OLA LNA DNDA CNDA TDD MWA
HUNT 5555
LHK  1
SCI
LPK  1
PLEV
FCAR
AST
IAPG
MLWU_LANG
DNDR
KEY 0 SCR 6666
  MARP
  CPND
  VMB
KEY 1 SCR 7666
KEY 2 TRN
KEY 3 AO6
KEY 4 CFW 4
KEY 5 MWK 5555
KEY 6 ADL 16
KEY 8 ADL 16
.
.
.
KEY 15 ADL 16

MEM AVAIL: (U/P): 1223835 USED U P: 96880 55540 TOT: 1376255
DISK RECS AVAIL: 473
TNS AVAIL: 165 USED: 35 TOT: 200
ACD AGENTS AVAIL: 300 USED: 0 TOT: 300
AST AVAIL: 100 USED: 0 TOT: 100
DATA PORTS AVAIL: 2500 USED: 0 TOT: 2500
DIGITAL TELEPHONES AVAIL: 2497 USED: 3 TOT: 2500
INTERNET TELEPHONES AVAIL: 0 USED: 0 TOT: 0

REQ:

Step 5: Identify unit.

>LD 32

.IDU 12 0 0 0

M2616 TN    012 0 00 00
TN ID CODE: M2616
NT CODE: NT2K16GH
COLOR CODE: 03
RLS CODE: 01
SER NUM: 12345A

The reason I identify the unit as the first step to testing the phone is, who wants to walk all the way to the set only to find out that it’s not wired properly? Using the identify unit command, you can remotely check for the set type and serial number if the set is wired properly.

Step 6: Test set

Visit the set and test it.

Copyright ©2003-2008, John Williams, DATARAVE. All Rights Reserved.